FAQ

Here are 10 high-converting FAQs for Yugashop, written clearly, mobile-first, and focused on real buyer concerns in India.

FAQ – Frequently Asked Questions

1. How long does delivery take?
   We offer free shipping across India. Orders are delivered within 3–5 working days after dispatch, depending on your location.
   
   

2. Is Cash on Delivery (COD) available?
   Yes, COD is available for eligible pin codes. Some COD orders may require confirmation before dispatch.
   
   

3. How can I track my order?
   Once your order is shipped, you will receive a tracking link via SMS or email. You can use it to track your order in real time.
   
   

4. What if I receive a damaged or wrong product?
   If you receive a damaged or incorrect item, contact us within 24 hours of delivery. A complete unboxing video is required for return or replacement approval.
   
   

5. What is your return policy?
   Returns are accepted only for wrong or defective products. The request must be raised within 3 days of delivery with a proper unboxing video.
   
   

6. How long does it take to receive a refund?
   Once your return is approved and inspected, refunds are processed to the original payment method within 8–15 business days. For COD orders, refunds are sent via bank transfer or UPI.
   
   

7. Can I cancel my order?
   You can cancel your order only before it is shipped. Once dispatched, cancellation is not possible.
   
   

8. Are the products shown exactly as in the pictures?
   We try to display product images as accurately as possible. Slight variations in color may occur due to screen differences.
   
   

9. Are payments secure on Yugashop?
   Yes. All payments are processed through secure and trusted payment gateways. We support UPI, debit/credit cards, net banking, and COD.
   
   

10. How can I contact customer support?
    You can reach us at:
    Email: yugashop95@gmail.com
    Phone/WhatsApp: +91 9535746484
    Support Hours: Monday to Saturday, 10 AM – 6 PM IST